Our store warranty protects you for seven (7) days following the receipt of your item. If you find that it’s defective or not working properly, we’ll happily refund you 100% and allow you to return or exchange your item.

If the item has minor problems upon receipt, such as cosmetic issues that do not affect functionality, but you would be happy to keep the item, we can offer partial refunds subject to verification from our team.

After the 7-day period has lapsed, provided you have photos and videos of the defective item, we can do partial refund based on how long you've had the item. You will only pay for the months you've had it - risk-free for 1 year!

Let’s say you purchase a phone worth P14,420 on Thrift. Your phone has a monthly rental fee of P1,201. (14,420 ÷ 12 months)

Let’s say the the ordered item gets damaged or becomes faulty on the 10th month after purchase. This is before the 12-month mark from the day of purchase.

We will calcuate your partial refund by taking into consideration your product’s monthly rental fee and your product usage.

1,201 x 10 months of usage is 12,010
14,420 (Sale price of the item) - 12,010 (Rental/Usage fee for the 10 months used) =
2,410 (Refund given to you)