Frequently asked questions
Got a question? We’re here to help!
Welcome to Thrift, where we sell our highest quality products from brilliant brands. We're bringing these items back into circularity, but they have never been used so you can be sure that products on Thrift are in excellent condition and at really low prices. We dream of a world where circular living is normal, shop sustainably at Thrift today and join us on our mission!
Circular living is when we incorporate the circular economy into our day to day lives. It is a lifestyle and mentality of making better use of the things we have, thereby treating our planet with kindness.
Thrift is an extension of Humble's vision, which is to build a community where any item can be brought back into circularity by anyone.
Thrift is where we sell the items that are in excellent condition, products that have never been used but would otherwise often be disposed of!
We catch the items that fall off each stage in the supply chain, bringing them back into circularity. We extend the lifespan of these products by offering them to you!
By buying from Thrift, you also prevent another new item being produced!
About the items
All our products are quality-checked to ensure authenticity, condition and functionality. If you have any issues with the products, our friendly customer service team is happy to help you out at firstname.lastname@example.org.
The items on Thrift are returns or ageing products from our e-commerce, retail and logistics partners! These are high-quality items that haven't been used by anyone (if it's been used we'll tell you in the product description!)
By shopping at Thrift, you prevent these items from ending up in landfills, while reducing demand for new products at the same time!
We check the condition of our products meticulously and our price points are really low! You will get a high quality product at an awesome price, all while shopping sustainably!
Shipping, returns and refunds
We want your experience at Thrift to be as meaningful as possible, without any added stress. We stand by the authenticity and condition of our products, but sometimes things happen - we totally get it! If you are unhappy for any reason, our team will look after you! Check out our very unique and risk-free R&R policies.
As per our policy, once an item is opened, it is considered sold, therefore payment must be handed to the rider if the order was done via cash-on-delivery. Thrift by Humble works with third-party fulfillment and logistics providers who help us get your orders to you! Their policies state that once items are opened, they are no longer liable and can only be returned if approved by Thrift's team. Returns are taken back by a new courier and tracked separately.
But, don't worry! Thrift has a risk-free returns policy for one year! You are protected if the product becomes defective, you'll only pay a monthly rental fee for the months that it worked perfectly. We want to make sure you have a hassle-free Thrifting experience! Check out our R&R policy here.
We’re all about circular living.
It’s when we incorporate the circular economy into our day to day lives - a lifestyle and mentality of making better use of the things we have, thereby treating our planet with kindness.