Shop sustainably and risk-free for one year!

We want your experience at Thrift to be as meaningful as possible, without any added stress. We stand by the authenticity and condition of our products, but sometimes things happen - we totally get it! If you are unhappy for any reason, our team will look after you! Check out our very unique and risk-free R&R policies

Shipping

Humble works with topnotch shipping providers who ensure your items get to you safely and securely.

For questions and queries on your shipment, like tracking and updates, get in contact with our friendly customer service team at team@humblesustainability.com

Our warranty services

7 Days full refund

Within 7 days from the time received

For 7 days following the receipt of your item. If you find that it’s defective or not working properly, we’ll happily refund you 100% and allow you to return or exchange your item.

Thrift partial refund

Within 7 days from the time received

If the item has minor problems upon receipt, such as cosmetic issues that do not affect functionality, but you would be happy to keep the item, we can offer partial refunds subject to verification from our team.

Rental fee service refund

After 7 days from the time received, valid for 1 year

After the 7-day period has lapsed, provided you have photos and videos of the defective item, we can do [a] partial refund based on how long you've had the item. You will only pay for the months you've had it - risk-free for 1 year!

How does it work?

Our unique rental fee refund ensures you have one year to test out and enjoy your item! If problems arise, you are completely protected and will only pay for the months you had the item in your possession. Check out a sample scenario below!

You buy something.

Let’s say you purchase a phone worth P14,420 on Thrift. Your phone has a monthly rental fee of P1,201. (14,420 ÷ 12 months)

It stops working.

Let’s say the the ordered item gets damaged or becomes faulty on the 10th month after purchase. This is before the 12-month mark from the day of purchase.

You get a partial refund.

We will calcuate your partial refund by taking into consideration your product’s monthly rental fee and your product usage.

1,201 x 10 months of usage is 12,010
14,420 (Sale price of the item) - 12,010 (Rental/Usage fee for the 10 months used) =
2,410 (Refund given to you)

Shipping

Humble works with topnotch shipping providers who ensure your items get to you safely and securely.

For questions and queries on your shipment, like tracking and updates, get in contact with our friendly customer service team at team@humblesustainability.com

Our warranty services

7 Days full refund

Within 7 days from the time received

For 7 days following the receipt of your item. If you find that it’s defective or not working properly, we’ll happily refund you 100% and allow you to return or exchange your item.

Thrift partial refund

Within 7 days from the time received

If the item has minor problems upon receipt, such as cosmetic issues that do not affect functionality, but you would be happy to keep the item, we can offer partial refunds subject to verification from our team.

Rental fee service refund

After 7 days from the time received, valid for 1 year

After the 7-day period has lapsed, provided you have photos and videos of the defective item, we can do [a] partial refund based on how long you've had the item. You will only pay for the months you've had it - risk-free for 1 year!

How does it work?

Our unique rental fee refund ensures you have one year to test out and enjoy your item! If problems arise, you are completely protected and will only pay for the months you had the item in your possession. Check out a sample scenario below!

You buy something.

Let’s say you purchase a phone worth P14,420 on Thrift. Your phone has a monthly rental fee of P1,201. (14,420 ÷ 12 months)

It stops working.

Let’s say the the ordered item gets damaged or becomes faulty on the 10th month after purchase. This is before the 12-month mark from the day of purchase.

You get a partial refund.

We will calcuate your partial refund by taking into consideration your product’s monthly rental fee and your product usage.

1,201 x 10 months of usage is 12,010
14,420 (Sale price of the item) - 12,010 (Rental/Usage fee for the 10 months used) =
2,410 (Refund given to you)

Contact us

Email us

Get in touch with our friendly and passionate team members who are always here for you.

Chat with our support team →

Chat with us on Whatsapp

Not a fan of emails? Fire over a message on WhatsApp and our team will get back to you ASAP!

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We’re all about circular living.

It’s when we incorporate the circular economy into our day to day lives - a lifestyle and mentality of making better use of the things we have, thereby treating our planet with kindness.

Learn more